Privacy Policy

Last Updated: February 2, 2026

1. Introduction

This Privacy Policy explains how Travel Billy ("we," "us," or "the App") collects, uses, stores, and protects your personal information. By using Travel Billy, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information Provided by Your Travel Agent

• Client Reference number
• Full name
• Travel itineraries and bookings
• Flight information
• Hotel reservations
• Tour and activity bookings
• Vouchers and confirmation documents
• Travel dates and destinations

2.2 Information You Provide

• Login credentials (Client Reference and Name)
• Any feedback or support inquiries you submit

2.3 Automatically Collected Information

• Device information (device type, operating system version)
• App usage data (pages viewed, features accessed)
• Technical logs for troubleshooting
• Crash reports and error logs

2.4 Information We DO NOT Collect

• We do not collect payment information (handled by your travel agent)
• We do not track your location in real-time
• We do not access your contacts, photos, or other device data
• We do not collect social media information

3. How We Use Your Information

We use your information to:

• Display your travel itinerary and bookings
• Provide access to your travel documents and vouchers
• Authenticate your identity when you log in
• Send important notifications about your trip (if enabled)
• Improve the App's functionality and user experience
• Troubleshoot technical issues
• Comply with legal obligations

4. AI Processing Disclaimer

5. Data Storage and Security

5.1 Where Your Data is Stored

• Travel information is stored locally on your device
• Some data may be cached on secure servers for synchronization
• Your travel agent maintains the original copy of your itinerary

5.2 Security Measures

• Industry-standard encryption for data transmission (HTTPS/TLS)
• Secure authentication required to access your itinerary
• Regular security audits and updates
• Access controls to prevent unauthorized access

5.3 Data Retention

• Data remains on your device until you delete the App
• You can request deletion of server-stored data at any time
• We retain minimal data necessary for legal compliance

6. Information Sharing

6.1 We DO NOT:

• Sell your personal information to third parties
• Share your travel data for marketing purposes
• Provide your information to advertisers
• Use your data for purposes unrelated to travel services

6.2 We MAY Share Information With:

Your Travel Agent: Your travel agent has access to the itinerary they upload for you. They may update or modify your travel information.

Service Providers: Cloud hosting providers, analytics services, and technical support providers. All third parties are bound by confidentiality agreements.

Legal Requirements: We may disclose information if required by law, to comply with legal processes, or to protect rights, property, or safety.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Export your travel data
• Opt-out of non-essential communications

To exercise these rights, contact your travel agent or email us at support@travelbilly.com

8. Children's Privacy

Travel Billy is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

9. Contact Information

For privacy-related questions, concerns, or requests:

• Email: privacy@travelbilly.com
• Support: support@travelbilly.com

For general travel inquiries, please contact your travel agent directly.